Support
Continuous development and support ensure the continued return on investment for our customers. We have several support programs to be able to match your need.
DSPanel Standard Maintenance
DSPanel has a comprehensive standard maintenance package including what many companies label as Software Assurance. The DSPanel Standard maintenance packages include both free product support incidents for selected contact persons, as well as free updates and upgrades to the latest version.
DSPanel does not recommend using DSP products for commercial use without a maintenance contract.
DSPanel Extended Maintenance
For mission critical applications access to the right BI skills may be critical. The DSP Extended Maintenance contract will give you access to BI specialist skills helping your DSP product to succeed, not limiting our support to the DSP products but making sure the Microsoft BI stack is fully utilized in your environment. The DSP Extended Maintenance includes the same level of maintenance, updates and upgrades as the Standard Maintenance program plus
- Access to Microsoft BI specialists to ensure success.
- Independent design reviews of your solution.
- Prioritized access to product support with extended coverage.
"The productivity savings generated by this reporting solution have given us a two-month return on investment."
- Henry Carroll, Chief Financial Officer, Colfax Pump Group
"Decision Support Panel is like no other software in this field. DSP has improved all our data distribution, different data is now linked together on one page which makes all data consumption much simpler. This has made all furhter analysis faster than ever before giving SIF better information basis."
- Benedikt Fridbjornsson, IT Department, The SIF Group